CUSTOMER STORIES

How Beauty Brand Tira Powers Conversational Buying Guidance with Gen AI

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Excited to launch our partnership with JioMart in India. This is our first-ever end-to-end shopping experience on WhatsApp -- people can now buy groceries from JioMart right in a chat.

Mark Zuckerberg | CEO, Meta
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Mark Zuckerberg
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Our collaboration with WhatsApp as an intuitive and widely used communication platform and Haptik as a trusted development partner has redefined customer engagement at Kotak Life.

Prasad Pimple | Executive Vice President & Head of Digital Business Unit
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Prasad Pimple
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We’re very focused on the experience of our customers and Haptik helps us make shopping and post-shopping support as stress-free and easy as possible for our customers.

Ketan Kahandal | Assistant Manager, Pepperfry
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Ketan Kahandal
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Haptik has helped us better understand and execute the order management cycle. Moreover, we’ve overcome the operational challenges owing to network issues by leaps and bounds.

Puneet Sharma | Founder, Zoop
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Haptik has been pivotal in helping us explore the various engagement and sales opportunities that come with an AI-powered chatbot, firing up our sales pipeline and giving us a competitive advantage in our mission to drive exceptional customer experiences at scale

Shrini Viswanath | Co-Founder, Upstox
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Shrini Viswanath

All Success Stories

Our AI-powered solutions have empowered businesses across industries to engage, acquire and support customers. Here are their stories and the business impact they've achieved. Feel free to share the word!

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  • All Industries
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  • Travel & Hospitality
latercase_casestudy
How Latercase Enhanced Product Discovery & Self-Serve Support
cars24_casestudy
How Cars24 Leverages WhatsApp to Drive 33% of Sales
starhub_casestudy
How StarHub Powers Omnichannel Support with Haptik
ceat_casestudy
How CEAT Boosts Lead-Gen With a Differentiated WhatsApp Experience
cashe_casestudy
How Cashe Powers Seamless Credit Disbursal on WhatsApp
eureka_forbes_casestudy
Eureka Forbes Transforms CX with AI-Powered WhatsApp Assistant 
jiofibre_casestudy
How Jio Fiber Empowers Self-Service with AI-Powered WhatsApp Assistant
MI_casestudy
How Mumbai Indians Reimagined Fan Engagement with AI on WhatsApp
furlenco_casestudy
Furlenco Scales Automation by 74% with 'Furbot' on Web and App 
zurich_casestudy
How Leading Insurance Brand Zurich Achieved 70% Query Resolution 
netmeds_casestudy
How One of India’s Trusted Pharmacies Improved FRT by 99%
dream11_casestudy
How Dream11 Scaled Customer Support by 30x During IPL 2018
iifl_casestudy
How IIFL Enhanced CX with Haptik’s Omnichannel Solution
heroelectric_casestudy
Hero Electric Elevates Its Lead Generation Game with WhatsApp
JioDigitalLife_casestudy
How Haptik's WhatsApp Solution Powers Jio's Customer Acquisition
Ring_casestudy
How India’s Fastest Credit Lending Brand Elevated Its CX
lindenlab_casestudy
How Linden Lab Streamlines Support With AI Web Assistant
equinox_casestudy
Equinox Powers On-Demand Support to Increase Traveler Satisfaction
TMF_casestudy
How Tata Mutual Fund Achieved 58% Growth in Engagement
Tally_casestudy
How Tally Achieved 95% CSAT with Shorter Response Time
Govt_of_India_casestudy
Haptik Collaborates with GOI to Build World’s Largest WhatsApp Chatbot
mondelez_casestudy
How Haptik Augmented Mondelez India’s Seasonal Marketing Strategy
Grofers_casestudy
How Haptik Automated Grofers’ Customer Support in Under 48 Hours
HDFCLife_casestudy
How Haptik Redefined Direct-to-Consumer Advertising for HDFC Life
hathway_casestudy
Hathway Enhances Retention Through Haptik’s AI Assistant
junglee_games_casestudy
How Junglee Games’ App Unlocked Higher Customer Satisfaction
KotakLife_casestudy
How Kotak Life Made Policy Purchase Seamless on WhatsApp
HealthKart_casestudy
Healthkart Revolutionizes Fitness With AI on Web and App
oyo_casestudy
How Haptik Helped OYO to Reduce Call Center Traffic by 15%
JioHealthHub_casestudy
How Jio Health Hub Achieved 20% Increase in Add-To-Cart Rate

How a Leading Insurance Company Improved Efficiency & CX

How One of India’s Trusted Pharmacies Improved FRT by 99%

How Dream11 Scaled Customer Support by 30x During IPL 2018

How IIFL Enhanced CX with Haptik’s Omnichannel Solution

Hero Electric Ups Its Lead Generation Game with WhatsApp

Jio Transforms CX with Haptik

How India’s Fastest Credit Lending Brand Elevated It’s CX

How Linden Lab Improved User Experience with Haptik

Equinox Saw a Huge Spike in Leads with Haptik

How Tata Mutual Fund Achieved 58% Growth in Engagement

How Tally implemented a 24/7 Sales Rep using Haptik

GOI Built the World’s Largest WhatsApp Chatbot to Fight Against COVID-19

How Haptik Augmented Mondelez India’s Seasonal Marketing Strategy

How Haptik Automated Grofers’ Customer Support in Less Than 48 Hours

How Haptik Redefined Direct-to-Consumer Advertising for HDFC Life

Hathway Enhances Customer Retention Through Haptik’s AI-Driven Chatbot

How Junglee Games’ App Enhanced Higher Customer Satisfaction

How Kotak Life Made Policy Purchase Easy on WhatsApp

Healthkart Revolutionizing Fitness With Haptik's Chatbot

How Haptik Enabled OYO to Leverage WhatsApp for Customer Service

Jio Health Hub Grows Its User Base with WhatsApp

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