Hundreds of businesses confirm that Haptik is easier to administer, offers exceptional customer support, and meets business needs better than Ada.
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Over the past 8 years, we’ve worked towards delivering simplicity and our conversation design studio is a testament to our mission of keeping it simple. Haptik’s platform has in-built, battle-tested conversation flows called ‘Smart Skills’ which are specially designed for CX professionals to build AI-powered virtual assistants from scratch, with minimal to no coding. We also have a dedicated implementation team accompanied by an exhaustive library of documentation to aid customers at every stage of their Conversational AI implementation journey.
Haptik’s NLP architecture is designed to offer accuracy & human empathy and is built on a combination of modules such as Language detection, ASR classification, Context Manager. These modules work in tandem with deep learning-based encoders to accurately understand natural language and handle user queries with higher precision and accuracy. Haptik’s NLU comes with in-built Spell-O, a contextual, deep domain knowledge-specific spell corrector that understands users and helps the virtual assistant to respond accurately despite spelling errors/typos in user queries.
Haptik’s power-packed analytics dashboard enables you with in-depth data enriched with bot breaks, topic clustering, and AI recommendations that are far more superior to Ada’s analytics dashboard. Using Haptik, businesses can identify what users are asking for and add accurate utterances to improve the virtual assistant’s performance, whereas Ada’s reporting is cumbersome and hollow.
Haptik’s obsession with being a product-first company ensures customer needs are always met, often anticipated. We maintain complete transparency with our customers, ensuring that every feature launch, both big and small is well communicated with our customers and armed with a stack of robust documentation enabling customers to be updated with the product roadmap. We also include pressing client requests within our product journey thereby building a cognitive platform to help businesses scale with ease.