Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 200+ member strong team, including some of the finest minds in Artificial Intelligence, Haptik is truly poised to lead the Conversational AI revolution.
We are on the lookout for a dynamic individual in the Customer Success Team who works closely with the enterprise clients helping them achieve their business goals. This is a mid-management role wherein you will be guiding a team of assistant managers and analysts and also dealing with a few big value enterprise clients directly.
You will have the opportunity to work closely with a variety of clients from top corporates, to fast-growing startups, to top E-Commerce and internet companies in India. Each client has unique needs and you act as a trusted business advisor, helping them effectively leverage our chatbots to drive impact in mission-critical areas of their organization.
At Haptik, Customer Success sits at the nexus of sales, platform, UX and product helping to drive company growth and transforming the conversational AI landscape in the world. Customer Success Managers act as consultative business partners to our largest customers, serving as a bridge between their needs and our product.
You will be actively tracking and driving ROI for the clients under your management and you will be constantly thinking on doing the things at scale.
Do you thrive on consulting closely with clients on their core business objectives? Are you looking for truly fascinating and inspiring work, where you’ll work alongside an amazing team, harnessing the power of an extraordinary product, for a company with unlimited growth potential?
If the answer is yes, then look no further.
* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.