RESEARCH & ANALYSIS

Key Highlights from our Founders Roundtable on Innovation during COVID-19

The COVID-19 pandemic has had disastrous consequences for humans and businesses all around the world. Technology has played a key role in assisting corporations to innovate and create digital experiences for customers while adapting to the new normal of living.

RESEARCH & ANALYSIS, ABOUT CONVERSATIONAL AI

Handling Out-of-Scope Queries The X-Factor That Makes or Breaks a Virtual Assistant

This article has been co-authored by Shrey Jain (Sr. Product Manager, Haptik) and Gaurav Arora (Machine Learning Engineer, Haptik).