The COVID-19 pandemic has had disastrous consequences for humans and businesses all around the world. Technology has played a key role in assisting corporations to innovate and create digital experiences for customers while adapting to the new normal of living.

According to Autonomous Research, AI and machine learning can replace over $1 trillion of the current financial services cost structure, while a recent survey by Cognizant revealed that 74% of financial services executives believe that AI is extremely important to the future success of their companies.

E-commerce companies have been at the forefront of leveraging the power of Conversational AI. Of the many functions virtual assistants help to automate, one of the major use cases is Sales. The advancements in Natural Language Processing (NLP) and Natural Language Understanding (NLU) have spearheaded the development of Virtual Assistants for Sales Automation.