AI Chatbot, Conversational AI, IT Service Desk

Service Desk Automation: Scale Customer Support and Boost Efficiency

The way in which the service desk agents perform their routine tasks has changed completely in today’s times. The way they operated one or two decades ago was a traditional way of doing tasks whereas now, things have changed for the better. A simple comparison of two years, 2015 and 2017 shows such a notable increase in automation of service tasks.

30 Mar 21

AI Chatbot, Conversational AI, IT Service Desk

How to reinforce IT service desk with AI-powered ITSM Chatbots

Artificial Intelligence is one technology that has disrupted the life and living of people across the globe. From the ride-sharing apps that you use to the voice assistants that take your command, AI is all around you. What's fascinating is that the technology isn't limited to the services offered to the customers but extends to everyday business operations.

25 Mar 21

AI Chatbot, Conversational AI, Finance Chatbot, Wealth Management Chatbot

Chatbots for Wealth Management: Augmenting Wealth using AI Technology

It is no secret that AI-powered intelligent chatbots are on the rise. In fact, in a recent Statista study, by 2024, the global chatbots market will expand beyond $994 million. McKinsey Global Institute found that by 2020, companies will have spent $1 trillion to invest in artificial intelligence (AI) technologies. Wealth management chatbots, powered by conversational Artificial Intelligence (AI) and capable Machine Learning (ML) algorithms, can be useful instruments that impact a variety of wealth management use cases and operations.

23 Mar 21