Interactive Voice Response (IVR) is a ubiquitous yet disliked tool for customer service. While businesses adopted them to respond to customer queries and calls effectively and reduce support costs, it created massive resentment among customers.

Automation is becoming the backbone of futuristic businesses by driving the entire workflow, starting from customer outreach to continuous customer loyalty. Manufacturing is the leader in using automation for better supply chain efficiencies. However, the insurance industry is increasingly adopting automated insurance agents to propel growth.

The e-Commerce revolution paved the way for online shopping from the comfort of the customer’s home. And the next big development in the Retail space has been Conversational Commerce. It combines the speed and convenience of e-commerce with the interactivity and personalized assistance of an in-store retail experience.